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Terms & Conditions

Aftersales & Parts

Missing parts?
Unfortunately, it's always possible that something is wrong with our toy boxes. We try to prevent this as much as possible.
Fortunately, you can tell us what part or component you are missing. We will solve this immediately. We need the following information:

What is the set?

Where and when did you buy this set?

Which blocks do you miss? (With your set, a construction description. This construction description indicates which part you are missing, and how much you like to send it by picture or scan).

Your data? (We would like to receive your contact and address details so that we can send the items to you by mail).

Email this information to

Within 24 hours we will send an email reply.

We believe we sell great quality blocks at amazing prices in Australia, that's why we keep our policy simple.



Billing Information

Credit / debit card statements Please note that on your credit / debit card statement, your order will show up as being charged to BanBao Australia Pty Limited - the company behind

Mistakes on your bill

In the unlikely event you discover a discrepancy on your bill from MYBANBAO.COM.AU (see Card Statements above), please contact us. If there is an error we will credit your card within 15 business days. Tax charges All items offered for sale include GST of 10%. The purchaser is responsible for any other taxes (such as import tax) that may be levied if you order outside of Australia.


All content on MYBANBAO.COM.AU provided by us is protected by English and International copyright laws and that copyright is owned or controlled by BanBao. Unless otherwise stated, we reserve all rights in that copyright. TM and ® denote trademarks. All rights reserved. All brands, product and company names may be trademarks or registered trademarks of their respective holders.


© 2017. All rights reserved. BanBao ©, BanBao packaging ©, Young Ones © TOBEES ©, TOBEES design ©.

Consumers' statutory rights

Please note that your consumer statutory rights are not affected by MYBANBAO.COM.AU's 'small print'. This website is governed by Australian law.

Title of goods

Goods remain the property of MYBANBAO.COM.AU until payment is received in full.

All prices are in AUD Copyright 2020 BanBao. Sitemap |