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Aftersales and Parts

Missing parts?
Unfortunately, it's always possible that something is wrong with our toy boxes. We try to prevent this as much as possible.
Fortunately, you can tell us what part or component you are missing. We will solve this immediately. We need the following information:

What is the set?

Where and when did you buy this set?

Which blocks do you miss? (With your set, a construction description. This construction description indicates which part you are missing, and how much you like to send it by picture or scan).

Your data? (We would like to receive your contact and address details so that we can send the items to you by mail).

Email this information to

Within 24 hours we will send an email reply.


Refund & Returns

We believe we sell great quality blocks at amazing prices in Australia, that's why we keep our refunds & returns policy simple.

If you're not 100% satisfied with the products you ordered then you don't even need to return them to us. Instead, simply contact us and ask for either:

  • store credit, or
  • a full refund of the purchase price

It's as simple as that.


All prices are in AUD Copyright 2020 BanBao. Sitemap |